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Being a phone intensive business, it is important for agencies and law firms to track and draw various phone statistics for collectors calls. This activity has a direct correlation with the bottomline of the company.  

TriVium’s SonicView provides extensive reporting of the call activities. The solution comes with a lot of different reports including total calls by day and by hour, total duration, most frequently called numbers, collector level call statistics, geographic distribution of calls and much more.

These reports can also be automated to be delivered as email attachment at a set frequency. Reports help track and monitor the collectors productivity level across the organization.

Contact us to get an extensive list of statistics available in SonicView.
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