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Dialer & Collection Software Integration  
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When choosing a recording platform, it is important to ensure the recording system integrates well with your dialer and collection software platforms. This integration helps you be more productive and satisfy many of your client’s requirements. 

While some of the dialers provide recording capability, they record only dialer calls. Usually none of the manual outbound calls or the inbound calls are recorded by the dialers. TriVium’s SonicView records all calls – dialer calls (hosted or premise based), manual outbound calls and inbound calls – and stores all of them in one single database. This helps supervisors search recordings in one repository irrespective of the nature of the call, thereby saving a great deal of time and resources.
SonicView also provides off-the-shelf integration with many collection software applications. With these optional integration modules, supervisors are able to search for a recording also based on debtor file number and Client or Forwarder ID. This helps managers immensely when they need to send sample calls to clients.
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