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  Solution Overview

Debt collection agencies highly benefit from the use of call recording technology. Harassment complaints, allegations of unfair practice and accusations of false statements are just some of the ways debtors use the lack of recorded calls to retaliate against businesses in an effort to get out of paying their debt. Some desperate debtors will do anything to alleviate themselves of the stress of debt; TriVium’s software helps decrease these occurrences.

The Fair Debt Collection Practices Act (FDCPA) has instituted numerous rules in which collectors must abide. TriVium Systems software helps verify that your agents are following these rules in full accordance with the law. In some cases, such as the rule that debt collectors must not call debtors before 8am or after 9pm, TriVium’s software can immediately notify managers if any calls are made outside of these hours. Also, with Trivium’s call tracking software, it’s easy to see how many calls are being made to specific phone numbers. The FDCPA restricts aggressive repeated calling and states that calling with the intent to annoy, abuse, or harass is illegal. Call Recording-callrecording-law-innerimg

Recently, in December 2010, the Truth in Caller ID act was signed into law. The FCC has until June of 2011 to draft and implement the regulations related to this act. The act makes it illegal to knowingly transmit misleading or inaccurate caller ID information and authorizes fines of up to $10,000 per violation up to a total of $1,000,000. TriVium’s software captures and records all caller ID information and easily allows you to pull up records when needed.

Ensuring these rules are followed helps guarantee that your company is in full compliance with federal regulations and will save you from the cost of expensive lawsuits based on non-compliance.

Through the recording of all of your company’s calls, you can make sure you always have the tools needed to reduce legal disputes. Without evidence, courts are presented with difficult choices in choosing which party is in the wrong and which is in the right. Recorded phone calls are strong and decisive evidence in any courtroom and will ensure your legal composure. In addition, by recording your phone calls, it makes it clear to borrowers that it will be harder for them to make false claims in court and thus decreases the overall amount of disputes that are filed.

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