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  Solution Overview

Announcing TriVium’s call recording software at the beginning of every call is one of the easiest ways to attract, relax, and reassure peace-of-mind for both new and current clients alike. With an increasing number of debtors choosing to record debt related calls themselves, simply letting them know that all conversations will be recorded helps relax them and alleviate of the pain of recording the calls themselves. In addition, by recording calls, you give debtors the comfort and support of an agency that is respectful to them.

Not only can call recording help reassure your debtors, it can also help reassure your clients. By giving clients and potential clients alike, the peace-of-mind that your business is recording all calls, it allows them to truly understand that your business is in line with their corporate ethics policies. It also helps your clients audit when necessary and ensures that their debtors are treated with respect by all collectors. This simple action can help you win clients you may otherwise never acquire. Call Recording-callrecording-reassure-innerimg

Disreputable agencies don’t record their calls; by broadcasting and marketing this fact, you can earn the trust and respect of your debtors by showing them you are committed to quality, integrity, and transparency. 

In today’s economy, you can’t afford not to record your calls.

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